Professional Mobile
Solutions for large corporations |
| Case study: large car window repair company |
Business need: a
large car window repair company suffered from a large number of customer
appointments where the customer finally did not show up, most often
because they forgot the appointment. As a result the available capacity
was underutilised.
Solution: the company implemented an
SMS alerting system, integrated with the CRM and scheduling system,
whereby the customer receives 2 SMS alerts reminding him of the appointment
Impact: 50% reduction of missed appointments
with increased customer satisfaction and loyalty
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