"A low budget solution with high impact on customer satisfaction, reducing our leakage by 50%. Thanks for being a flexible and constructive partner!"

Caroline Ameloot, Director Sales & Marketing at Carglass nv

Carglass specialises in repairing and replacing damaged car windows. Each year they help more than 300.000 car users, in one of their 39 service centers in Belgium, or at a location of the customer’s choice.

Customers sometimes forget or neglect to show up for their appointment. These noshows cause severe efficiency problems in the work flow at the Carglass service centers.

The SMS alerting solution MobileWeb.be developed for Carglass uses the MobileWeb.be SMS Gateway to send SMS messages to their customers. This SMS message reminds the customer of a planned appointment at their Carglass service center. The SMS is formatted by Carglass and then sent in real time over the SMS Gateway.

Implementing the SMS alerting solution substantially increased the efficiency in the Carglass work process and their communication with the customer. The no-show for appointments was drastically reduced with 50%, resulting in a major cost saving. The new SMS message service adds a personal approach to the client relationship. It also gives Carglass a more professional reputation and modern image in the eyes of the customer. As a result, the general satisfaction of the Carglass customer is better than ever before.